Privacy & Return Policy

Privacy & Return Policy

Privacy Policy

Party House do not disclose buyers’ information to third parties. Cookies are used on this shopping site to keep track of the contents of your shopping cart once you have selected an item, to store delivery addresses if the address book is used and to store your details. Cookies must be enabled to use our shopping site.Data collected by this site is used to:
a. Take and fulfill customer orders
b. Administer and enhance the site and service
c. Issue a unique identifier (e.g. customer login)
d. Monitor customer account status beyond that required for individual purchases
e. Only disclose information to third-parties for goods delivery purposes

Returns Policy

All goods are thoroughly checked before they are despatched, but any items that are found to be faulty due to manufacture may be returned within 7 days of receipt, for exchange or full refund.

Claims for missing items or goods which have been damaged in the post, will not be considered unless we are advised in writing within 7 days of receipt.

Any goods that have been ordered and which you decide that you do not want may be returned for exchange (less postage costs) on prior arrangement with Party House within 7 days of receipt. The cost of the return is the responsibility of the customer. The goods should be returned in a new condition, unused or unworn and in the original un-opened packaging with all original tags attached. Your statutory rights are not affected.

It is also a good idea for you to insure the package for its content value, as we cannot accept responsibility for goods returned and are ‘lost in the post’ or damaged in transit.

Prior to the return of any goods, the customer must inform Party House by email at info@partyhouse.com.au

All returns should be sent to:

Party House
B43/24-32 Lexington Drive
Norwest Business Park
Bella Vista NSW 2153